Privacy Policy

1. Who We Are and Scope

Syncaura ("we," "us," or "our") provides AI, automation, and technology solutions and services in any form, including without limitation: software platforms, content generation and distribution, consulting, custom software and agent development, and any other current or future products, services, or applications of technology we offer. This Privacy Policy applies to all interactions with Syncaura—including our website, any software or platforms, consulting and professional engagements, communications, and any other offerings—and to all data we collect or process in connection with our solutions, including where we process data about end customers or third parties whose content or systems are managed through us. It applies to all current and future products and services under the Syncaura brand unless we state otherwise.

2. Data We Collect

We collect information you provide or we obtain in connection with any of our Services, including without limitation:

• Account and contact data: Email address, name, organization name, login credentials, and other registration or profile information you provide.
• Billing data: Payment-related information is handled by our payment processor. We do not store full card numbers on our servers.
• Usage and engagement data: Content you create or we generate, prompts, scheduling and post metadata, third-party integrations you connect, project and engagement communications, meeting notes, deliverables, and any other usage or interaction data in connection with our Services.
• Technical data: IP address, device and browser information, server logs, and cookies where used.

3. How We Use Data

We use your data to provide and operate all of our products, services, and offerings, improve reliability and security, provide support, and comply with legal obligations. We may use analytics to understand usage patterns and improve our offerings. We do not use your content or your customers' content to train AI models for other users. Any use of data for product or service improvement is done in a way that does not repurpose your content for other customers.

4. OAuth and Third-Party Posting

Where our Services integrate with third-party platforms (including without limitation social, publishing, or other APIs and services), we use official OAuth and similar authorization flows. We store access tokens securely and request only the permissions needed for the features you enable. We do not access, modify, or delete your content on those platforms beyond what is necessary for the features you have turned on. We comply with each platform's developer and API policies.

5. Sharing of Data

We share data only as necessary with:

• Infrastructure providers: Hosting, database, and related services to run our Services.
• AI/LLM and technology providers: Services used for content generation, automation, or other features. We send only what is necessary; data processing agreements apply where offered.
• Payment processors: To process payments for our offerings.
• Legal and compliance: When required by law or to protect our rights and safety.

We do not sell your personal information.

6. Retention

We retain your data for as long as your account is active or your engagement continues, and for a limited period after closure (e.g., to allow export or for legal and operational purposes). After that, we delete or anonymize data in accordance with our retention schedule. You may request earlier deletion subject to applicable law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data; to opt out of marketing; and to withdraw consent where processing is based on consent. We honor such requests in accordance with applicable law (e.g., GDPR, CCPA). To exercise these rights, contact us using the information below.

8. Security

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and secure storage of OAuth tokens. No system is completely secure; we will notify you of significant breaches where required by law.

9. Children

Our Services are not directed at individuals under 16 (or under 13 where applicable). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

10. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our site with a new "Last updated" date and, where appropriate, by email or in-app notice. Continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights, contact us at the email or address provided on our website or in our Services. We will respond in accordance with applicable law.